Refund policy

RETURN & REFUND POLICY

All Sales Are Final

Bergdraagt is a small, independent brand. Because of this, all sales are final. We do not accept returns or exchanges for change of mind, sizing, or fit. Please review product descriptions, size guides, and measurements carefully before purchasing, and reach out with any questions before you order — we're happy to help you choose the right size.

By completing a purchase, you acknowledge and agree that your order is final and non-refundable, except where otherwise required by law or as expressly stated below.

Sizing & Fit

Because we cannot accept returns for fit, we strongly encourage you to consult the size guide on each product page before ordering. If you're unsure, email us at ozorgdra@bergdraagt.com before purchasing and we'll help you find your size.

Pre-Orders

Many of our items are sold as pre-orders — made to order based on demand. By placing a pre-order, you agree to the following terms:

  • Pre-order items have an estimated fulfillment window of up to 10 weeks from the date the pre-order window closes. Estimated timelines are provided in good faith and may occasionally shift due to production or shipping factors; we will notify you of any significant delays.
  • Pre-orders cannot be cancelled during the fulfillment period, as production is committed based on pre-order volume.
  • After the 10-week fulfillment period has passed, if your item has not yet been delivered, cancellation depends on production status:
    • If your item is 4 or more weeks from estimated delivery, we will honor your cancellation request and issue a full refund.
    • If your item is less than 4 weeks from estimated delivery, we reserve the right to decline the cancellation and complete fulfillment, as the product is already in final production or transit.
  • If we are unable to fulfill your pre-order at all, you will receive a full refund to your original payment method.

Your legal rights: Nothing in this pre-order policy limits any non-waivable rights you may have under applicable consumer-protection law, including the right to a refund where an order cannot be fulfilled within legally required timeframes.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 7 days at ozorgdra@bergdraagt.com if your item is defective, damaged, or incorrect. Include your order number and photos of the issue. We will evaluate and make it right — through repair, replacement, or refund as appropriate. This applies regardless of our "all sales final" policy, as required by law.

Refunds (Where Applicable)

Where a refund is due under this policy or by law, we will notify you once approved and issue it to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you have not received your refund, contact us at ozorgdra@bergdraagt.com.

European Union / United Kingdom — 14-Day Cooling-Off Period

If you are a consumer in the European Union or United Kingdom, you may have the statutory right to cancel your order within 14 days of receiving your goods, without justification, under distance-selling regulations. To be eligible, items must be returned in the same condition you received them — unworn, unused, with tags and original packaging — with proof of purchase.

Please note: this cooling-off right may not apply to custom-made or personalized goods, including made-to-order pre-order items, which are exempt under these regulations. If you are an EU/UK consumer, contact us at ozorgdra@bergdraagt.com to discuss your specific order.

Non-Returnable Items

Even where returns are permitted by law, the following cannot be returned: custom or personalized products, made-to-order and pre-order items, gift cards, and sale/discounted items, except where the item is faulty or where return rights cannot legally be excluded.

Contact

For any questions about this policy, email us at ozorgdra@bergdraagt.com.