Shipping policy

BERGDRAAGT — SHIPPING POLICY

Last updated: 9/2/2026

Thank you for supporting Bergdraagt. This Shipping Policy explains how and when your order will be processed and delivered, including important information about pre-order items. This policy should be read together with our Refund Policy and Terms of Service, which are incorporated by reference.

Order Processing

We are a small, independent brand, and every order is handled with care. In-stock items are typically processed within 2–7 business days of purchase. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email when your order is placed, and a separate email with tracking information once your order ships.

Processing times are estimates and are not guaranteed. During product launches, restocks, and high-volume periods, processing may take longer, and we appreciate your patience.

Pre-Orders

Many of our items are sold as pre-orders — made to order based on demand. Pre-order items are not in stock at the time of purchase and are produced after the pre-order window closes.

  • Pre-order items have an estimated fulfillment window of up to 10 weeks from the date the pre-order window closes. This estimated timeframe will be indicated on the product page at the time of purchase.
  • Estimated fulfillment and delivery timelines are provided in good faith and are estimates only, not guarantees. Production and shipping timelines may occasionally shift due to manufacturing, sourcing, or carrier factors outside our control. We will notify you by email of any significant delays.
  • Cancellation of pre-orders is governed by our Refund Policy. In short: pre-orders cannot be cancelled during the fulfillment period because production is committed based on pre-order volume. After the 10-week fulfillment period has passed, cancellation eligibility depends on how close your item is to delivery, as described in the Refund Policy.
  • If an order contains both in-stock and pre-order items, we may hold the entire order and ship it together once the pre-order item is ready, unless otherwise stated. If you would like in-stock items shipped separately, contact us at ozorgdra@bergdraagt.com before your order ships (additional shipping charges may apply).

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your destination and the shipping method selected. Any duties, taxes, customs, or import charges are not included in the product price or shipping cost unless expressly stated (see International Orders below).

Delivery time estimates provided at checkout or in shipping confirmations are estimates only and begin once the order has been handed to the carrier — they do not include order processing or pre-order production time. We are not liable for delivery delays caused by carriers, customs processing, weather, or other events outside our control.

Shipping Destinations

We currently ship to the U.S.A & Canada. If your country is not available at checkout, we may not currently ship to your location. In an effort to put our products in as many loyal fans hands as possible, we'd love if you reached out to us at ozorgdra@bergdraagt.com and we can discuss international shipping options. We reserve the right to limit or decline shipping to any region or jurisdiction at our discretion.

International Orders (if applicable)

For orders shipped outside the United States, you (the customer) are the importer of record and are responsible for all duties, taxes, customs fees, and import charges levied by the destination country. These charges are not included in your order total and are collected separately by the carrier or customs authority. We have no control over these charges and cannot predict their amount. Please check with your local customs office for details before ordering. Refusal to pay applicable duties may result in your package being returned or abandoned; we are not responsible for orders delayed, returned, or abandoned due to unpaid customs charges.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update. If you have not received tracking information within a reasonable time after your expected ship date, contact us at ozorgdra@bergdraagt.com.

Title, Risk of Loss, and Delivery Issues

Once we transfer your order to the carrier, title and risk of loss pass to you. This means Bergdraagt is not responsible for packages that are lost, stolen, or damaged in transit once they have been handed to the carrier.

  • Lost or stolen packages: If tracking shows your package was delivered but you did not receive it, please contact the carrier directly to file a claim. We are happy to assist where we can, but we are not liable for packages marked delivered by the carrier.
  • Damaged in transit: If your item arrives damaged, please contact us within 7 days of delivery at ozorgdra@bergdraagt.com with your order number and photos, and we will work with you to make it right, as described in our Refund Policy
  • Incorrect address: You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If an order is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend it.

Failed Delivery & Returned Packages

If a package is returned to us as undeliverable (for example, due to an incorrect address, failure to collect, or unpaid customs charges), we will contact you at the email provided. Reshipment may require payment of additional shipping costs. Because all sales are final, an undeliverable package that is the result of customer error does not entitle the customer to a refund except as required by law.

Questions

For any shipping-related questions, contact us at ozorgdra@bergdraagt.com. We aim to respond within 1–2 business days.

Bergdraagt LLC — organized under the laws of the State of Colorado, United States.